Quality Management in Assisted Living Workshop

Quality management is more than compliance. It’s the foundation for consistent, resident-centered care. This workshop will explore Kentucky’s regulatory requirements for quality management activities in Assisted Living Communities, offering practical strategies to meet and exceed these expectations as well as position communities to better navigate their increasing level of litigation risk. An attorney will provide legal insight on litigation trends impacting Assisted Living, and participants will examine detailed examples of a successful quality management program, including measurable outcomes and lessons learned. The workshop will highlight how to incorporate grievance data into your quality management process to identify trends, resolve issues proactively, and strengthen resident satisfaction.

 

 

DATE:

Thursday, June 11, 2026
10:00 a.m. - 3:00 p.m. ET (Registration opens at 9:30 a.m.)

LOCATION:

KCARE Training Center
9403 Mill Brook Rd
Louisville, KY 40223

AUDIENCE:

Assisted Living Executive Directors, Administrators, Resident Service/Clinical Directors in all licensure levels

REGISTRATION FEE:

KCARE Member - $150 per person* -- MUST SIGN IN TO YOUR MEMBER ACCOUNT
Non-Member - $300 per person

Course fees MUST be paid in full no later than the day the course begins in order for the registered student to be enrolled in the course. 

ATTENTION: PLEASE EMAIL HANNAH WOEMPNER ([email protected]) WITH NAME, TITLE & EMAIL ADDRESS FOR ANY NEW EMPLOYEES IN ORDER TO RECEIVE THE MEMBER PRICING.

AGENDA:

10:00 a.m. - 10:15 a.m.    

Welcome: Opening Remarks & Introductions
10:00 a.m. -10:30 a.m. Why Quality Management Matters
  • Purpose and Importance of Quality Management
  • Impacts on safety, satisfaction, and quality
10:30 a.m. -11:00 a.m.

Regulatory Compliance

  • Regulatory definitions
  • Common compliance challenges
  • Survey expectations regarding quality management
11:00 a.m. - 11:10 a.m. BREAK
11:10 a.m. - 11:45 a.m.

Putting Regulations into Practice:

  • Designing a Quality Management program
  • The Quality Management Team
  • Data collection and monitoring tools
11:45 a.m. - 12:15 p.m. 

Identifying Trends and Risks:

  • Tracking and trending data
  • Proper incident documentation and follow-up
  • Incorporating Grievance data
12:15 p.m. - 1:00 p.m.    
Lunch & Networking (lunch provided)
1:00 p.m.- 1:30 p.m.

Putting a Plan in Place

  • Interpreting the data
  • Identifying changes needed with measurable goals
  • Service Improvement Plan
  • Examples of Success: case studies and open discussion
1:30 p.m. - 2:00 p.m.

Measuring and Communicating the Results

  • Communicating outcomes to residents, families, and staff
  • Sustaining the Quality improvements made
  • Ongoing feedback loops
  • Promoting a culture of ownership and teamwork
 2:00 p.m. - 3:00 p.m.  Litigation Risk for all levels of Assisted Living Licensure

 

PRESENTERS:

Lisa Biddle-Puffer, Vice President of Quality and Regulatory Affairs, KCARE
Alison Collins, Director of Clinical Resources, Masonic Homes Kentucky
Emily Newman, Attorney, Dzenitis Newman, PLLC

CONTINUING EDUCATION:

The Kentucky Coalition for Aging Resources and Empowerment is an approved provider of continuing education by the Kentucky Board of Nursing #5-0002. To receive 4 contact hours, you must complete the full day of training. Certificated may be printed once program evaluation is submitted. Disclaimer Statement: The Kentucky Board of Nursing approval of an individual continuing education provider does not constitute endorsement of program content.

CANCELLATION POLICY:

Cancellations must be made in writing and emailed to [email protected]. Cancellations by phone will not be accepted. Cancellations received no later than seven days prior to the start date will receive a full refund. Cancellations received between the seven days of the start date refund of 1/2. Registrants who do not attend or who do not complete the full seminar will not receive a refund unless prior written notice is given to the KCARE office.

LODGING

Embassy Suites by Hilton Louisville East
9940 Corporate Campus Dr.
Louisville, KY 40223
Click here to make a reservation.  
When
6/11/2026 10:00 AM - 3:00 PM
Eastern Daylight Time
Where
9403 Mill Brook Road Louisville, KY 40223-2751
Registration
Sign in or create an account to register
Registration ends 6/9/2026 12:00 PM EDT

ATTENTION: PLEASE EMAIL HANNAH WOEMPNER WITH NAME, TITLE & EMAIL ADDRESS FOR ANY NEW EMPLOYEES IN ORDER TO RECEIVE THE MEMBER PRICING.

A credit card fee based on the type of credit card being used for payment will be added to the invoice. To avoid credit card fees, consider paying via ACH. Please contact Sharon Netherton for help with processing an ACH payment.
CANCELLATION POLICY:
Cancellation received in writing no later than seven (7) workdays prior to a seminar will receive a full refund. Cancellations received in writing inside of seven (7) workdays will receive one-half refund. Any participants who don't attend a program will receive no refund unless prior notice in writing is given to the association office as outlined in this policy. Participants may appeal refund determinations by requesting reconsideration by the Executive Committee. Such appeals must be made in writing within 30 days after the seminar or convention is held. Please email all cancellations to Angela Porter.